FAQsanswered.

Check-in is from 2:00 pm and check-out is by 11:00 am. Early check-in and late check-out are subject to availability — call ahead and we'll do our best.

Breakfast is included on most package rates and available to all guests in the restaurant daily from 7:00–10:30 am. Your confirmation email shows exactly what's included with your rate.

Yes — free, secure on-site parking is included with every stay. No need to book it separately.

All rooms and indoor spaces are strictly non-smoking. A small outdoor area near the garden is provided for guests who smoke; a cleaning fee applies if the policy isn't observed.

Yes — the property is step-free with lift access from the lobby. Accessible bathroom fittings and ground-floor rooms are available on request; just let reception know when you book.

Yes. Free property-wide fibre Wi-Fi at 100/40 Mbps, with separate guest and work networks — fine for video calls, streaming and the occasional remote-work day.

Infant cots are available at no charge in most rooms; please request when booking. Extra beds can be arranged in selected rooms for a small fee, subject to availability.

It depends on the rate. The Best Available rate offers free cancellation up to 48 hours before check-in; flexible rates allow changes up to 24 hours before; prepaid rates are non-refundable. Most rates allow date changes without a fee where availability permits.

Pet-friendly rooms are available on request. The two-bedroom apartments are ideal for longer stays; most rooms have no minimum on standard dates.

Yes — the front desk is staffed 24/7. Whatever the hour, someone is there for check-ins, luggage storage, taxi bookings and anything in between. Call +61 7 4763 0279 any time.

About 15 km — roughly 20 minutes by car via the Airport Link tunnel. The Airtrain runs from the airport to Fortitude Valley Station, a short walk away, in about 20 minutes. A courtesy transfer is available on request.

We run a linen and towel reuse program, LED lighting throughout, and food-waste reduction and recycling in the kitchen — Sale cooks with local Brisbane produce. Two complimentary EV chargers (a Tesla Wall Connector and a Type-2 22 kW) are available for guests.

The property has CCTV in all common areas, key-card access to lifts and guest floors, secure on-site parking and a front desk staffed around the clock. Red Hill is a quiet, well-lit residential pocket of inner Brisbane.

Quiet, leafy and close to everything — a short walk to the river, Southbank and the Story Bridge, with Fortitude Valley's restaurants and live music a few minutes north. Cafés, a Saturday farmers market and Victoria Park Golf are all nearby.

Yes — a heated outdoor pool, open daily from 6:00 am. Pool towels, sun loungers and poolside service are included for all guests.

Guests mention it often — the hotel sits on a quiet street, and rooms have double glazing and solid-core doors. If you're a light sleeper, ask for a high-floor room away from the lift when you book.

Both are subject to availability on the day. Early arrivals can always store luggage and use the pool while the room is finished; late check-out until 1:00 pm is often possible — just ask reception the night before.